PRIVACY POLICY

It is important to us that you feel safe when using our website. That is why we take great care to protect your privacy. This privacy policy explains how we collect and use information about you, and how we protect your privacy.

If you have any questions related to our privacy policy or the handling of personal data, you can contact us by email at personvernombud@metis.no.

Metis Utdanning AS is the data controller for personal data processed in accordance with this privacy policy. Metis Utdanning AS is also the data controller for consent to tracking and cookies (including similar technologies) used on all Metis-affiliated websites that are part of the same consent group. This applies even if personal data may subsequently be processed by different legal entities within the Metis group or by external data processors on our behalf.

Personal data processed

Upon application
When you order a product from us, we collect personal information from you.

Purpose of the information:
– Establish your customer relationship.
– Process orders and requests.
– Send you necessary and relevant information.
– Invoicing.
– Create a user profile in administrative systems
– Create necessary user accounts to provide access to:

● Wifi and internet

● Printers/printing

● Learning tools/software

● Access card

● Any future management solutions

When advising/customer service
When you contact us for help or information, we may collect personal information so that we can better understand you and provide better assistance. If you have a customer relationship with us, we may log personal information in connection with inquiries from you, on your customer card, so that we can better manage the customer relationship.

For statistics, analysis and marketing
We collect activity information and personal identifiers from you when you visit our website. The activity information is used to create anonymous statistics and overviews of usage patterns.

The information is used to improve our services and content.
The information is used to provide you with relevant offers and advertisements when you are within our marketing partners' advertising networks.

Activity information consists of your behavior patterns on our website, here are some examples:

● Number of page views.

● What pages you have viewed.

● How much time did you spend on each page.

● Purchase-oriented actions such as product selection, completed purchase, canceled purchase.

Example of personal identifiers:

● Cookies that are stored in your browser.

● Device information from the device you use to view our website.

● Geo-location data, based on your IP address.

● IP address.

By using our digital facilities and learning tools
When you use our digital facilities such as wifi and internet, printers/printing, or various software/learning tools, we may create a personal user account for you, which contains your personal information.

When using wifi and the internet, we collect activity information from you that is available for a short period of time. The purpose of the activity information is to create anonymous statistics on consumption and to prevent misuse of the service.

When using an access card
When using an access card to gain physical access to our premises or elevator, information about the time and date is stored, along with a reference to your personal user account.
The information can be used in cases where there has been, for example, burglary, vandalism, or similar unwanted incidents.

Obtaining information

Your personal information is collected as follows:

● You fill out the order form or contact form on our website.

● You enter the information in the chat window, on our website.

● You send us the information by email.

● You send us the information by post.

● You provide the information over the phone.

● You show up at our premises and provide information to our employees.

● By visiting our website, our marketing partners collect personal information from you, including activity information and personal identifiers, which in some cases can be used to identify you.

● You connect to our wifi and internet service.

● You use your access card to gain access.

If you choose not to provide personal information, you may be prevented from receiving an offer of a personal tutor based on missing information. We have the technical and organizational security solutions required by law to ensure that your personal information is not manipulated, lost or accessed by unauthorized persons.

What information do we have?

We process the following personal data:
– Name
– Address
– Email
– Telephone
– IP address
– Personal identifiers (cookies, device information, geo-location data)
– Information about activity and use of our services.

Cookies, Tracking and Consent Across Metis Sites

Data controller for the consent

Metis Utdanning AS is the data controller for consent to tracking, cookies and similar technologies used on Metis' websites in the same consent group (cf. the section below about domains).

Current websites/domains

When you provide consent via the Cookiebot banner, the consent applies across all Metis websites that are part of the same consent group, including:

– metispl.no
– private course.no
– metisprivatlærer.no
– metisvideregaende.no
– bergenprivategymnasium.no
– associated checkout domains used for ordering and payment

Purpose, sharing and third-party providers

We use information from cookies and similar technologies for purposes such as analysis, statistics, troubleshooting, improving services, measuring effectiveness and marketing (including personalization where you have consented to this).

If you consent to non-essential cookies, your consent may be shared with and used by third-party providers who provide analytics and marketing services. This may include, for example, Google (Google Analytics 4/GA4 and related ad services), Meta (Facebook/Instagram), TikTok and other similar ad networks and technology providers.

How to withdraw consent

You can change or withdraw your consent at any time via the cookie settings link (often labeled "Cookie Settings", "Change Consent" or similar) on any of the Metis websites. When you withdraw your consent, this applies to all domains included in the same consent group.

Cross-domain consent

By providing consent, you agree that this consent will be used across Metis websites that are part of the same consent group. This means that technologies such as cookies and similar will be activated for all of these websites based on the same consent.

Disclosure of information to third parties

We use technical systems provided by external suppliers and in this context your personal information may be passed on to one or more of these systems.

We follow Norwegian data protection legislation to ensure that your personal information does not go astray, which is why we enter into data processing agreements with our external suppliers.
A data processing agreement should ensure that personal data is processed in accordance with Norwegian regulations and set a clear framework for how the data processor can process information.

Third parties who receive or process personal information on our behalf:
– Metis Education AS (parent company, website)
– Metis Økonomi AS (Accounting)
– Metis Utvikling AS (ICT services)
– Amazon Web Services EMEA SARL (website infrastructure and servers)
– Google LLC (Statistics, usage patterns, ad measurement, storage solution)
– Formilla LLC (chat)
– Facebook, Inc. (Statistics, usage patterns, ad measurement, customer service)
– Serit AS (CRM system/customer service)
– Microsoft Office 365
– Usercentrics A/S (Cookiebot - consent banner and consent logging)
– TikTok (statistics, usage patterns, ad measurement)

Access and correction

According to the Personal Data Act §18, you have the right to access the information that is registered about you. Access can be obtained by sending a written request to the Data Protection Officer. If the registered information is incorrect or incomplete, you can demand that it be corrected in accordance with the Personal Data Act §27.

How is the information deleted?

According to the Personal Data Act §28, information that is no longer necessary for the purpose for which it was created must be deleted. We store personal information in accordance with the applicable legislation at any time. If you would like to submit a request to have your information deleted from us, please contact the Data Protection Officer.

Rights

As a user of our website, you have the right to request access to the personal data that we process about you and how it is processed. You can also request correction, deletion and restrictions on the processing of personal data in accordance with the Personal Data Act.
Where the processing of personal data is based on consent, you can withdraw your consent at any time.

If you believe that we have not complied with your rights under the Personal Data Act, you have the right to complain to the relevant supervisory authority. This is done by sending a complaint to the Norwegian Data Protection Authority, contact information is available at www.datatilsynet.no.

Changes to the Privacy Policy

The information regarding the processing of personal data may change, including as a result of changes in our services, or changes in the regulations regarding the processing of personal data. The current statement will always be available on our website.

Contact information
data protection officer@metis.no
Metis Education AS, Lars Hilles gate 17, 5008 Bergen