Check that the correct source is selected under “Audio Out” system preferences.

Most often it should be listed as "HDMI" or "Displayport"

If you are unsure which option to choose, just press and try it out.

If the WIFI network is acting up and flashing/spinning without connecting, you should try forgetting/deleting the network from your Macbook, and then adding it again.

This may occur once or twice during the school year, and is related to the IT department rolling out the certificate for encrypting the wifi signal, which protects against unauthorized persons eavesdropping on our wifi signals.

However, if you are asked to re-enter your wifi password, it is possible that your password has changed recently. But it is worth trying to follow the instructions here. If you continue to be asked about your username/password after following the instructions, you are probably using the wrong password. In that case, you will either need to create a new password with the IT department, or you can try to find the password yourself in the keychain on your Macbook.

1. Go to System Preferences

2. Select Network

3. Select Advanced

4. Select the network "Metis" or "BPG" from the list, depending on which school you come from, and press minus/delete.

5. Press Apply to save.

6. You are now ready to log back into WIFI by selecting the network called "Metis" or "BPG", depending on which school you are at.

7. Once you have selected the correct network and entered your login details, you will be asked to approve the certificate.

Here you just select "Continue".

8. Your Macbook may ask you to enter an additional password to verify the certificate, in which case just enter the password you use to log in to your Macbook itself.

This setup will be remembered for the next time you print.

1. Send document to print.

2. Make sure the correct printer is selected before printing.

3. When the document is sent to print, a print window will open in the dock.

4. Then press the spin wheel.

5. A log-in window will appear where you enter your short Metis ID.

6. Go to the printer and scan your ID card and fill in the short Metis ID.

7. You will now see your print queue.

When you have turned on "Find My Mac" on your Macbook, the device is locked to your iCloud account, so that during service/repair or when returning/ending school, the device is completely locked.

Therefore, this feature must be disabled in order for us to continue servicing the device.

Very important that you do not select "Delete Device" (This function will not remove "Where is?").

Procedure:

1. Go to www.icloud.com/find/ and log in with the Apple ID used for the submitted product.

2. Select "All devices". By highlighting the desired device you will now have new options

3. Select "Remove from account"

4. If this button is not visible, select "All devices" again and you will now see an "X" to the right of the selected device.

5. Click on "X" and you will be prompted to "Remove iPhone/iPad/Mac/Apple Watch/Accessory"

6. Once this is done, the selected device will disappear from the list and the device is out of "Where is?"

If you have forgotten your password, it is possible to check the Keychain on your Macbook to see if you have "remembered" the password there the last time you entered it.

When you enter the password to log in to wifi, websites or programs, you are usually asked if you want to "remember" it in the Keychain on your Macbook for next time.

1. Press the following key combination to open Spotlight search.

2. Type "Keyring" and press enter.

3. You will now see a list of all your saved passwords. There are several names your password may be under in the list. Here are some examples of what the entries might be called:

– Metis AirPrint

– Metis

– YOUR-USERNAME@metis.no

– YOUR USERNAME

4. Tap on the relevant entry and check "Show password" to see the saved password. You will now be asked to enter your Macbook password to be allowed to see the saved password.

5. If the password you have saved is not correct, then it may be a good idea to look at several of the entries you find to see if one of them has the correct password.

6. If none of the passwords work, the last resort is to visit the IT department to choose a new password for your account.

As a new student with us, you will be given your personal school Mac, in this context it is important that you install the necessary software that you will use in teaching and for school work.

Download the following installation file to your school Mac.

Press to download

Double-click the installation file to extract it.

Double-click the extracted installation file to start the installation.

Tap Cancel on the notification and go to Go to System Preferences > Security & Privacy.

Allow the installation file to run.

You will be asked to enter the password that you created when you created the user on your school Mac.

The installation may take up to 5-10 minutes, do not turn off the computer or disconnect from the internet while the installation is in progress.

You are done!

The school year is coming to an end, and on that occasion we will provide some practical information about returning/purchasing Macs. There may be exceptions to what is stated below, but in general, you should adhere to the information below.

If you are returning the machine, you must remember to remove the machine from your AppleID so that it is not locked when you return it to us.

Here you will find instructions on how to remove from AppleID: Disable “Find my device” in iCloud .

Have you completed three years at Metis or BPG with the same Mac?

You will then basically keep your Mac, free of charge. Proof of ownership will be sent by email to the address you used when applying for a school place, sent at the beginning of July.

I've only had my Mac for a year or two, what happens then?

If you got your Mac in 2022 (1 year old), it will cost you NOK 8,660 (incl. VAT) to buy out.

If you got your Mac in 2021 (2 years old), it will cost you NOK 5287.5 (incl. VAT) to buy out.

I'm going on an exchange, what do I do?

You must notify the school if you are going on exchange, you will then be billed 3,500 NOK to rent the Mac for the year you are away from school. If you return in Vg3 and complete the school year, you will take over the Mac free of charge. If you do not return to school in Vg3, you will be billed 4,330 NOK (incl. VAT).

Payment

You do not need to let us know if you want to buy the Mac, you will be sent an invoice automatically. The invoice will be sent to the same email address as the tuition invoice, sent at the beginning of July.

Submission

If you do not want to buy out the Mac, hand it in to the IT department.